Amy Fish published her first book, The Art of Complaining Effectively in March 2013. She wrote a complaints column for the West End Times and blogs regularly at bit.ly/complaintblog. Amy graduated cum laude (High Honors) from Brandeis University with a double major in American Studies and Psychology. She has an MHSc from the University of Toronto where she completed the course work - but didn't finish - a PhD in Industrial Engineering. Amy spent close to five years as an Ombudsman investigating and resolving complaints where she learned a lot about what makes a complaint work. She distilled these tips into an 86 page book illustrated by colourful and humorous examples from every day life. She is now working on her second book: The Art of Complaining Effectively: Friends and Family Edition. Amy loves public speaking and routinely talks to community organizations, health care agencies, schools and camps. Her main topics include: How to Complain Effectively (or Kvetching 101) Delivering Bad News (or Telling the Truth Gently) Resolving Complaints 29 Tips for Dealing with Difficult People Amy is married and has three kids.